FAQs
Frequently Asked Questions (FAQs)
Ordering & Shipping
How can I place an order?
- To place an order, simply browse our showroom, add your desired items to the cart, and follow the secure checkout process.
What payment methods do you accept?
- We accept major credit cards, Apple Pay, PayPal, and other secure payment methods.
Do you ship internationally?
- Yes, we offer international shipping. Shipping rates and delivery times vary by destination. For more information, visit our Shipping Policy page.
Can I track my order?
- Yes, you will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can also track your order through your account on our website.
How do I change or cancel my order?
- Please contact our Customer Concierge at Inquiries@BelovedAntiques.com as soon as possible. Changes or cancellations may be possible if the order has not been shipped.
Returns & Exchanges
What is your return policy?
- Our return policy allows for returns within 14 days of delivery. For details on returns, exchanges, and refunds, please visit our Returns & Exchanges page.
7. My item arrived damaged. What should I do?
- We apologize for any inconvenience. Please contact our Customer Concierge team with photos of the damaged item, and we will assist you in resolving the issue promptly.
Product Information
Are your antiques authentic?
- Yes, all our antiques are carefully curated, and authenticity is guaranteed. Each item comes with a description of its history and origin along with photos and descriptions of any documented imperfections.
We strive to be transparent and if at any time you have additional questions about any piece within our showroom, please contact our Customer Concierge at Inquiries@BelovedAntiques.com.
9. How do I care for antique items?
- We provide care instructions for each antique item on its product page. Additionally, you can refer to our Antique Care Guide for general tips on preserving the beauty of your treasures.
Contact Us
How can I reach customer support?
- You can reach our Customer Concierge team via email at inquiries@BelovedAntiques.com. Visit our Contact Us page for more information.